IBM Retail Today, retail is shaped by the digital retail marketplace. User reviews and interaction on social networking sites are having an increased effect on purchasing decisions and the modern shopping experience in general.
How It Works: Smarter Commerce The 'how' and 'why' of smarter commerce — told through hand-drawn illustrations and simple narration.
Smarter commerce enables flawless customer service across all customer interactions and anticipates their behavior and takes action to keep them loyal. IBM's integrated portfolio of solutions includes: Consulting & Services, Software, Advanced Analytics & Infrastructure for the following core business processes: Delivery and Service Scheduling; Returns Management, After-sales support, Customer Self-service Enablement, Reverse Logistics,
Smarter Commerce enables customers and partners engagement so they can shop, exchange information, and collaborate across all touch points, spanning human, digital, social, and mobile modes of access that are optimized according to their preferences. IBM's integrated portfolio of solutions includes: Consulting & Services, Software, Advanced Analytics & Infrastructure for the following core business
Smarter Commerce uses customer insight -- deep insights about customers -- gleaned in large part from the global conversations taking place online -- to deliver timely and personalized engagement across multiple touch points. IBM's integrated portfolio of solutions includes: Consulting & Services, Software, Advanced Analytics & Infrastructure for the following core business processes: Contact