Responsive is now the standard.

Every business needs a beautiful, well designed Website.


marketing and digital agency ted360


However, if that Website can’t be viewed properly on a mobile device or tablet you run the risk of losing potential clients.

This is where responsive Website comes into play.

Responsive Websites are perfect on every device

Back in the day, (ie pre-smartphones & tablets) having a Website that looked good on a cell phone was a non-issue. Fast forward to 2016, more Google searches occur on mobile than on desktop. What this means for you is that if your site doesn’t look good on a smartphone or tablet, you will lose users. That means less sales for your business.

Google Prefers a Responsive Website

Google is advancing its algorithm very quickly, and its goal is to be indistinguishable from a human being. In other words, if a human can’t easily understand a particular Web page or Web site in general, the algorithm can’t either, resulting in penalties and lower rankings.

No need for a separate mobile site

If you have a responsive Website, you eliminate the need for a separate mobile site. One site is easier to manage on a day to day basis. Also, without a separate mobile site, you don’t need separate SEO and Adwords campaigns.

Responsive sites have lower bounce rates

A bounce rate is the number of people who visit on your Website, but don’t click anywhere. When a site looks bad on your smartphone, those users tend to bounce. Google translates that into your site being irrelevant. In turn, that hurts your SEO.

Responsive sites are timeless

A responsive site is designed based on the size of the screen. It adapts based on screen size, not type of device. So, when new devices come out with different size screens, you won’t have to redesign your Website. This will save you time and money in the future.

Pinterest for Business

Want to generate more sales and make more money?

Here’s how to start using Pinterest for business.

[source: Inc Magazine & Buffer] Maybe you use Pinterest for business: for social media marketing, as a way to build greater product awareness, and to help build your brand. And maybe you use Pinterest to increase sales, generate more revenue, and make more money for your business.

Or maybe you think Twitter is sufficient.

Twitter should be a key component in your social media marketing strategy… but Pinterest drives significantly more content to publishers than Twitter.

So if you’re not using Pinterest for business, you should be.

Yet you also might not be particularly excited by the thought of adding another social network to your social media marketing duties. Here are a few practical ways to use Pinterest for business.

1. Schedule pins.
The most important new feature now available for Pinterest is that you can schedule all your Pinterest pins with Buffer from one dashboard. As with Buffer for Twitter, now you can schedule pins to post consistently throughout the day.

You can share content to Pinterest from the Buffer dashboard or from the Buffer browser extensions for Chrome, Firefox, and Safari.

2. Take advantage of smart weekly posting strategies.
When it comes to timing, there’s not a bad day to post on Pinterest. But different topics definitely perform at varying levels on different days of the week.

Pinterest shared some great info on these correlations last year. Here’s a look at what people are most like to focus on and pin on different days of the week:

  • Monday: Good intentions spark interest in fitness and health
  • Tuesday: Gadgets and technology tend to be all the rage
  • Wednesday: When people look for a little something to get through the week, like inspirational quotes
  • Thursday: Fashion, fashion, and more fashion
  • Friday: Funny GIFs bring comic relief to the end of the week
  • Saturday: Vacations and travel are top of mind
  • Sunday: Food and craft ideas

Additionally, a bit.ly study found that Saturday is a great overall day for pinning. Maybe that’s when users have extra time for projects, or just for dreaming.

3. Measure the performance of your pins.
Another most important feature for all businesses is the ability to effectively measure how well you’re doing on Pinterest. Buffer’s Pinterest integration lets you measure the performance of your pins to understand how your audience is growing and how your followers are engaging with your content.

You can also filter, export, and sort your data so you can make smarter decisions with your social media campaigns.

4. Take advantage of smart posting frequency strategies.
Visual marketing service Piqora interviewed 200 big-time brands like Whole Foods, Lowes, and LL Bean, and discovered that many had experienced the most consistent Pinterest growth somewhere between “a few pins a week” and “3 to 10 pins per day.” (Note that this survey was pre-Smart Feed.)

On the higher end of the spectrum, the folks behind Ahalogy, a Pinterest marketing platform, say the sky is the limit when it comes to pins per day. Pinterest is different than other social media networks, says Ahalogy founder Bob Gilbreath, and requires re-thinking the “social media rules.”

Ahalogy says its clients have seen the best results when they pin 15 to 30 items per day, with pins spread throughout the day.

Our best advice? Pin as much quality content as you have time for. You’re unlikely to overwhelm your followers thanks to the Pinterest Smart Feed algorithm, and each pin is a chance to grow your exposure and audience.

5. Manage all your social media accounts from one dashboard.
Pinterest now lets marketers connect all their social accounts, including Pinterest, to their Buffer dashboard so they can post everywhere from one tool.

Save time by connecting as many Pinterest accounts as you like and you can easily publish content to Twitter, Facebook, Google+, and LinkedIn as well.

6. Schedule pins directly from Pinterest.com.
With most of the sharing buttons all over the Web, it’s important for business to be able to schedule their pins not just from a dashboard, but from wherever they are. The Buffer browser extension makes it easy to schedule anything on Pinterest.com directly as a repin to your boards.

7. Take advantage of smart hourly timing strategies.
With so many different audiences and categories of content, Pinterest provides an interesting challenge when it comes to pinning down (ahem) the best times of day to post.

According to a study of nearly 10 million pins by Digitas and Curalate, the best times to pin vary by topic/industry.

For example:

  • Friday at 3 p.m. ET is prime time for fashion pinning
  • Electronics pins do best Mondays at 10 p.m. ET
  • Automotive pins do well Fridays at 12 p.m. ET

Ahalogy found that between 8 p.m. E T and midnight any day is peak time for pinning recipes about chocolate, and discovered that food brands could see the highest repin potential at 8 a.m. and the highest traffic potential from 10 to 11 p.m.

8. Schedule any image you find on the Web to Pinterest.
Now you can also schedule any image you find on the way directly as a pin for your Pinterest account.

If you install the Buffer browser extension you can instantly schedule any image you find as a pin by right-clicking it and hitting “share as image” or hitting the blue “share as image button.”

9. Create a consistent sharing experience.
Like with other social media networks, a consistent sharing strategy is important on Pinterest to build your following.

Most marketing experts agree that spreading your pins throughout the day is a handy thing to do. Varying your timing exposes you to different segments of the Pinterest population and can lead to more exposure, repins, and followers.

And with Pinterest’s recent change to a Smart Feed that personalizes what users see in their accounts, you can pin basically anytime, without overwhelming your audience.

 

Fail Forward


When you hang around the barbershop long enough, sooner or later you will get a haircut.

 

Your business can’t afford to ignore mobile.

Digital solutions for small business. ted360


In the office. On the train. Walking down the street. At the airport. Everywhere you look, people are glued to their smartphones.

In a relative short time, smartphones have moved from a luxury item to an indispensable part of everyday life and doing business. Mobile usage has skyrocketed and is still growing.

But some businesses still ignore this trend. Despite the overwhelming evidence that mobile is the future, many still view it as a “nice to have.”

A recent survey claimed 25% of CIOs have no mobile strategy. Another study that claims roughly three-quarters of small businesses have no plans to invest in mobile.

Is ignoring mobile a good strategy? Not at all!

Here are just a few reasons your business cannot afford to ignore mobile:

1. You’re ignoring a large percentage of your reachable market

Think about that for a second. The Apple iphone was first introduced in 2007. Since then, the smartphone has become the fastest growing trend in history, surpassing desktop PC usage. Those who ignore mobile will slowly see their market share fade, as their pool of prospective clients shrinks.

“For a business to “ignore” mobile is accepting the risk of “ignoring” over 50% of your reachable market. Ignoring such a large percentage of your reachable market will erode your market share while your competition (who understands the power of mobile apps) engages with your current and future customers. Today people want it now; so if you cannot provide the experience to satisfy this desire your competition will.” Tim Montgomery, Timit Solutions

2. You’re missing out on sales

One of the biggest advantages of the smartphone: You can purchase nearly anything at any time. From a business perspective, that’s huge.

Think about it. Before smartphones, what happened when you needed to make a purchase? You had to remember what you needed and buy it later. Then, you’d get to the store and forget what you needed. Or, you’d get home and forget to place the order online.

Now, you can make that purchase instantly, whenever you think about it. As explained below, this simplicity has led to more mobile-based purchases.

“Part of mobile’s strength is that more purchases are being made online. While 78% of local searches result in a purchase, in Q1 2015 smartphone conversion rates and revenue per visit increased 135.7% and 147%, respectively. Tablets also exhibited healthy growth in conversion rates and purchases, while desktop rates declined by 12.1% and 8.9%, respectively.

“However, It’s not necessarily new that mobile is king in the field of ecommerce. In the 4th quarter of 2013, 34% of mobile users conducted searches on products they intended to buy, and in 2014 companies like Amazon and Apple reported mobile conversion rates anywhere from 7-12%. Whether it’s through “impulse buys” or studious research, consumers seem to respond to something about mobile’s ability to make purchases, and investing in mobile represents perhaps the most outstanding opportunity for businesses to sell more products.” — Raphael Iscar, Agendize

Now, what happens if your business doesn’t sell products online? Or, what happens if your analytics show that most of your sales come in through desktop PCs? Does that mean you can safely ignore mobile? No!

As explained below, mobile is often the starting point for those researching solutions. They may not purchase online, but they begin their search on a mobile device. Do you really want to ignore that?

“Case study after case study continues to prove that mobile efforts are more likely to attract first touch visitors who are doing research, but not yet ready to buy your product / contact your company for services. They’re slacking off at work, or messing around while watching TV – they’re halfway engaged, but not ready to ‘convert.’ Does that mean they should be ignored? Absolutely not!

“These are the same users who will later sit down in front of their laptop, and go back to your site for a second look – do some research about your reviews or competitors, and then hopefully buy – but ONLY if they were compelled enough to do so after their first pass. If your site isn’t mobile friendly, navigating your tiny menu or trying to get past an annoying slider is going to result in them hitting the back button and forgetting that you existed.

“It’s easy for small budget companies to put all their focus into desktop simply because it has metrics showing it produces conversions / revenue. By putting more focus back on mobile, most businesses will start to see the top of their funnel fill up with prospects, and the eventual trickle down is much stronger than what they would receive from a desktop only angle.” — Craig Streaman

3. Search engines will penalize your site

So, we learned in the last point that more and more product research begins on a mobile device. What happens if you don’t have a mobile-friendly site? Will prospects just have to navigate your desktop site on their smartphone?
No. They’ll never find you.

Google recently rolled out an algorithm change that penalizes sites that aren’t mobile friendly. What does that mean? As explained below, that means prospects are unlikely to find your site via a mobile search.

“One extremely important reason businesses can’t afford to ignore mobile is that they could be missing out on potential customers looking for them in search engines such as Google. All businesses need to be visible in search engines – when was the last time you were looking for something online and didn’t head to Google?

“A staggering proportion of searches are done from mobile devices now, so Google prefers to show website results that are mobile-friendly. The higher up the search results page your site is, the more visible you are to customers, and the more likely they are to click on your page. Having a mobile-friendly site is an important factor in the race to get to the top of the results.” — Blake Connoy, Helpling

4. You harm employee productivity and data access

“Businesses can’t afford to ignore mobile. Across nearly all industries, recent studies show that employees are increasingly relying on personal mobile devices for professional purposes, largely due to the changing nature of work. More than ever, it’s essential to have client information readily accessible, because work is getting done everywhere—not just at the office.” — Asaf Cidon, Sookasa

Last year, Gartner estimated that 40% of employees in large companies used their personal devices for work. Beyond that, most companies now provide smartphones to those employees who need them.

The problem is, these smartphones are usually underutilized. Most often, business smartphones are glorified email-checking devices. In reality, smartphones provide amazing potential…which often goes unused.

For instance, salespeople have their smartphones while out on the road. What if they need to access product or client data from their phone, or submit an order? Executives have their smartphones with them at all times. What if they need to access reports or budget data from their mobile device?

More and more, businesses can’t afford to ignore mobile’s potential for their employees. Delivering mobile-friendly versions of your business applications improves data access and employee productivity.

5. It makes your business look out of touch

When the internet first rolled around, many businesses ignored it. They viewed it much like some view mobile–as an unnecessary luxury. As the internet gained popularity, those businesses only looked more and more out of touch with reality. These days, a business without a web presence is unheard of.

We’re seeing the same trend with mobile. Some businesses ignore the trend, thinking it doesn’t apply to them. This approach will only make their company appear out of touch. Who wants to do business with a company that’s stuck in the past?

“The proliferation of mobile devices ensure that mobile is here to stay and is a part of the business landscape moving forward. To ignore this is simply showing a lack of understanding of how the landscape of business has changed.” — Robert Manigold, Codekoalas

6. You miss out on the social sharing economy

The rise of social media introduced the sharing economy, which revolutionized business marketing. If your business creates interesting articles, videos, or other types of content, it can easily spread via social channels. The rise of social means your business can gain popularity outside of traditional advertising methods.

But, there’s one important fact to note: Most social sharing occurs from mobile devices. As explained below, ignoring mobile harms your company’s ability to spread on social sites.

“There is an absolute massive risk to ignoring the rise of mobile marketing. With the majority of social media accessed through mobile devices and a rising trend towards accessing websites through mobile, not having a mobile optimized site can turn away a large percentage of possible customers. People are also reading more articles on mobile than ever before. This means that any blogs or content that you push through your company is missing its full audience if it doesn’t show up on mobile.” — Deborah Sweeney, MyCorporation

7. Your customer communication will suffer

Smartphones open the door to an ideal communication method: SMS/text messages. SMS messages provide an inexpensive communication method that reaches your customers immediately. Now, just to be clear–I’m not saying businesses should start sending marketing messages via SMS. That’s a sure way to anger your prospects and customers.
Rather, you can use text messages as a way to get important data into your customer’s hands.

For instance, I’ve seen energy companies embrace SMS messages for outage notifications. When outages occur, they send SMS messages to let customers know they’re aware of the problem, and when the problem will be resolved. This saves their help desk from fielding a flood of calls from angry customers.

That’s just one example, but just imagine the possibilities. When you ignore mobile, you ignore a fast and effective way to deliver important information to your customers.

“Everyone has a cellphone, and everyone texts, so moving operations to mobile wherever possible is the only logical step for businesses. Customer experience especially has to evolve to incorporate the shift from emails and calls to instant messaging/texting. With the rise of mobile, consumers’ patience has decreased – they expect contact with a real human to occur in real-time.

“To ignore mobile is to ignore the most inexpensive, effective, and efficient channel through which businesses can communicate with their customers. Customers are growing increasingly dissatisfied with email contact and call centers: they’re slow and likely don’t provide the assistance necessary as an issue develops. The biggest challenge in adopting mobile is how to make sure your business can handle responding to instant messages with the speed customers expect while maintaining accuracy and ensuring compliance with company policies.” — Adi Bittan, Owner Listens

 

Digital technology is good for small & midsize business

Digital solutions for small business. ted360


A new report by Salesforce and Deloitte, finds that small businesses that embrace digital technology benefit by increasing both customers and revenue.

The report (SMBs in the digital race for the customer) commissioned by US cloud computing company Salesforce and undertaken by Deloitte, is based on a survey of over 500 New Zealand and Australian businesses and found that small-to-medium-sized businesses that embrace digital technologies such as mobile platforms, social media and cloud computing (no surprise there).

Here are some of the key findings:

How investment in digital services helps SMBs win customers and generate revenue

  • Each 1% increase in spending on online services leads to a 2.9% increase in annual revenue growth (an average AU$100,000 a year among businesses surveyed)
  • Adding two extra communications channels provides a 4.8% boost to annual revenue growth (average of almost $160,000 a year)
  • Every 10% increase in customer relationship management software usage leads to a 1% increase in annual revenue growth (average of $30,000 a year)
  • SMBs which use social media in a wider variety of ways – for advertising, for customer service, for targeted offers – generate increased revenue of more than $30,000 a year

Trends in investment

  • SMBs are responding to an increasingly digital marketplace by investing in IT. In the last year, the average SMB in Australia and New Zealand spent 6% of their average total revenue – $144,000 of $2.5 million – on IT
  • SMBs plan on increasing spending across all three categories of IT – hardware, software and online services – but their spending is growing at very different rates. SMBs’ hardware spend is set to rise by 30%, software by 34%, and online services by only 14%
  • Australian and New Zealand SMBs are embracing hardware spending over online services to a much greater extent than larger players in international markets – for example, planned growth in online services spending falls well below global business projections of a 19% annual increase
  • This could be a missed opportunity for SMBs. This report finds that, after controlling for business size and industry, each additional 1% increase in online services spending leads to a 2.6% increase in the proportion of sales conducted via digital channels, and a 2.2% increase in digital lead generation. SMBs with higher spending on online services also report a lower cost of obtaining new customers

Why digital is key to customer loyalty and retention

  • The Salesforce and Deloitte report found half of respondents rated retaining existing customers as the number one factor for business success, yet only 15% of small businesses have the ability to personalise the online experiences of customers
  • Small businesses are facing a more discerning and critical customer than ever. 89% of consumers have stopped doing business with a company after experiencing poor customer service. Given it takes 12 positive experiences to make up for a negative one, small businesses have a challenge on their hands
  • Almost half (48%) of SMBs with no digital tools or transactions do not know what proportion of their sales are to new or existing customers. Not surprisingly, the lack of even the most basic data about their business and customers are associated with a longer than average response time to customer enquiries and complaints