Smarter commerce enables flawless customer service across all customer interactions and anticipates their behavior and takes action to keep them loyal.
IBM’s integrated portfolio of solutions includes:
Consulting & Services, Software, Advanced Analytics & Infrastructure for the following core business processes: Delivery and Service Scheduling; Returns Management, After-sales support, Customer Self-service Enablement, Reverse Logistics, Case Management, Contact Center optimization, Channel Transformation, Customer Contact Center Outsourcing. Learn more.