We know today’s customers are more demanding than ever. They know what a good customer experience is and they expect it from everyone they do business with. They no longer compare you only to your direct competitor, they compare you to the best service and experience they have ever had – from anyone or any
Win the Digital Commerce Battle Right now, digital commerce is a battlefield. Customers expect more and the competition is fierce. You have to be at the top of your game with a commerce platform that lets you spend more time innovating and less time managing. Build differentiating customer experiences, price competitively, and make and keep
Companies organized around the customer went from strength to strength in 2016. In 2017, this strategy has continued to pay dividends for the brands and firms adhering to it. Companies that put the customer first are winning big. [source: Forbes] Well, duh, you may well be responding to this truism — who else would be
A minimalist design is the way to go. Here's how to achieve it. At some point, you've probably visited a business's Website, taken one look, and immediately had the urge to pound the "X" button. A new study has some insight into why that might be. EyeQuant, a German-based Website design consultancy founded in 2009,
If you've lost customers, you may think they're gone forever. But with the right approach, you may have a chance to win them back. [source: Open Forum] Many merchants are plagued by fly-by customers—those who shop with you but often disappear for months on end while they spend their money elsewhere. According to a 2016