Customer Service via Social Media

Adding customer service best practices into your social media strategy is essential. No matter how prominently you display your customer service email address or phone number, customers are still likely to ask questions, share success stories, or file complaints on your social media channels. [source: Forbes] Whether it’s Twitter, Facebook, Instagram, Google+ or Pinterest, consumers

By |2015-12-01T19:01:50+00:00December 1st, 2015|B2B marketing, B2C marketing|Comments Off on Customer Service via Social Media

Capitalizing on Social Media to Grow Your Business

A host of PR and marketing strategies exist for building customer awareness. But one area often overlooked is social media. [source: The Guardian] For many small businesses, expensive advertising campaigns or big, splashy PR stunts simply aren't an option. This means that in the initial phases, business owners are faced with a challenge: how to

By |2014-07-03T12:53:45+00:00July 3rd, 2014|marketing, social business, social media|Comments Off on Capitalizing on Social Media to Grow Your Business

Make Your Business Stand Out

Now 2014 has moved into its second month (don’t ask me how that happened), I’m assuming your PR plans for the year have already been put into action. I think it’s fair to say those PR plans will include attracting media attention, but how do you go about attracting a lot of attention without spending

By |2014-05-29T13:13:53+00:00May 29th, 2014|B2B marketing, B2C marketing|Comments Off on Make Your Business Stand Out

PR is the New SEO

Quality content is the focal point of inbound campaigns again. If you focused on quality content before then, good for you – you were definitely ahead of the curve, and are probably reaping the rewards of your efforts. [source: HubSpot] Promoting that content however, is where Public Relations has a more important role than it

By |2014-02-19T10:48:48+00:00February 18th, 2014|public relations, SEO|Comments Off on PR is the New SEO
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