Customer Service via Social Media

Adding customer service best practices into your social media strategy is essential. No matter how prominently you display your customer service email address or phone number, customers are still likely to ask questions, share success stories, or file complaints on your social media channels. [source: Forbes] Whether it’s Twitter, Facebook, Instagram, Google+ or Pinterest, consumers

An expectation of privacy?

Let me understand this... Someone spends time and money (millions of dollars) to create a "free-to-use" social platform that enables people to reach out and connect with friends, family, fans, clients and customers, prospective clients and customers, occupiers, supporters, contributors, voters, businesses, organizations, politicians and news events. And we "opt" to use these platforms and